IntraNow – AI‑First Unified Support Platform
Resolve before you escalate. AI‑powered customer and internal support integrating deeply with your company knowledge.
Market Opportunity
The markets IntraNow targets are scaling fast in both absolute dollars and annual growth. AI for customer service is projected to grow from about $13B in 2024 to $84B by 2033 (~$71B absolute growth; ~23% CAGR). Customer self-service software is expected to rise from $18B in 2024 to $57B by 2030 (~$39B growth; ~22% CAGR). Contact center software is forecast to expand from $64B in 2025 to $214B by 2032 (~$150B growth; ~19% CAGR). Together, these trends create a substantial opportunity for IntraNow to capture value as companies adopt AI-first, integration-rich support platforms.
Problem
- Customers expect instant, 24/7 answers; slow responses harm retention.
- Internal teams waste hours searching across fragmented systems (Slack, Confluence, GitHub, docs, websites).
- Many tools focus on ticketing with minimal AI, or AI chat without full workflow support.
- Building an in‑house AI support stack is costly (integration, maintenance, compliance).
Solution
- Indexes company resources (websites, documents, GitHub, Slack, Confluence).
- Understands context — trained on private data for accurate, on‑brand responses.
- Handles queries instantly via AI chat.
- Seamlessly escalates to human staff through ticketing and live chat.
- Reduces ticket volume by resolving issues before escalation.
Competitive Advantage
- Deeper integrations than generic chatbots — Slack, GitHub, Confluence, company data, documents, websites, resources, and more.
- Hybrid model: AI‑first with seamless human fallback.
- Security & compliance at the core (GDPR, SOC2).
- Rapid onboarding with no developer needed.
- Dual use case: customer service + internal support.
Business Model
SaaS Subscription
- Starter: $14.99/month — 5 knowledge sources, standard support.
- Pro: $49/month — unlimited sources, advanced AI, priority support.
- Enterprise: custom integrations & compliance.
Optional usage‑based AI query tiering for high‑volume clients.
Traction & Validation (Early Stage)
- 10 beta customers in SaaS and fintech.
- 60% reduction in first‑line ticket volume in pilots.
- Average FAQ response time reduced from 18 hours to under 1 minute.
Go‑To‑Market Strategy
- Focus initially on SaaS companies with large documentation sets.
- Demonstrate integration speed — connect Slack, GitHub, Confluence in minutes.
- Emphasize ROI — showcase time and cost savings.
- Build partnerships with MSPs and SaaS vendors.
Team
- Founder/CEO: SaaS & AI systems background.
Vision
To become the default AI support layer for modern companies — reducing human workload, accelerating resolutions, and unifying knowledge across teams and tools.
Sources
- Customer Service Software: The Business Research Company, 2024
- Customer Support Software: Verified Market Research, 2024
- AI for Customer Service: Grand View Research, 2024
- Customer Self‑Service Software: Grand View Research, 2024
- Contact Center Software: Fortune Business Insights, 2024