The tools you need for AI-first support
Intranow brings a branded portal, AI agents, ticketing, FAQs, email, integrations, and reporting into one streamlined platform.
Screenshots
Front-end branding, FAQ/articles, and team dashboard.
Key Capabilities
Built for real-world support workflows with AI where it matters.
Branded Support Portal
Make it yours—logo, colors, domain. Users can search, create, and track tickets.
- Custom domain & theme
- Ticket creation & history
- Article & FAQ search
AI Agents (Your Content)
Set up and train AI agents using your website, docs, files, Slack, and more.
- Grounded answers with citations
- Confidence thresholds & fallback
- Escalation to human when needed
Full Help Desk Ticketing
Modern agent inbox with routing, SLAs, collision detection, and internal notes.
- Assignment, priorities, tags
- Macros & workflows
- Seamless AI ⇄ human hand-off
Auto-Generated FAQs
Turn your content into structured FAQs—editable, categorized, and searchable.
- Drafts from your sources
- Multi-category publishing
- Feedback loops to improve
Email Integration
Ingest and thread inbound replies, keeping full context with the ticket.
- Two-way sync
- Auto-acknowledge & SLA timers
- AI-assisted drafts
Integrations & Sources
Connect your knowledge where it lives: website, docs, files, Slack, GitHub, and more.
- Website & docs portals
- PDFs & uploads
- Slack & GitHub
Reporting & Insights
Understand performance across tickets and chats—resolution rate, deflection, CSAT, and engagement trends.
- AI vs human resolution
- Unanswered topics & gaps
- Exportable dashboards
Human Hand-off
When confidence is low or a customer requests it, transfer to a human agent with full AI context preserved.
- One-click escalate
- Conversation transcript & citations
- Agent assist suggestions
Launch your AI-native help desk
Reduce repetitive tickets with trusted AI—hand the rest to humans.
Start Free Pilot